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Canada's 50 Best Managed Companies

Johnston Group Inc. provides employee benefit solutions to more than 30,000 businesses and their employees.

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Job Title Customer Care Specialist
Job Description

JG Benefits Inc., a division of Johnston Group Inc., has provided quality employee benefits and pension services, with superior client support, to First Nations communities and organizations for the past 40 years. JG Benefits is currently recruiting for a Customer Care Specialist to join our administration team.

We strive to ensure our workforce represents the communities we serve. We encourage qualified aboriginal persons to apply and self-identify in the application process.

Customer Care Specialist

You will primarily be responsible for ensuring plan member inquiries received at our Customer Care Centre by telephone and email are promptly and accurately addressed. Since this is the first point of contact for our customers, it is critical that all inquiries are responded to with high levels of customer service and integrity. You will also be accountable for the accurate and timely processing of group and member enrolments, changes and terminations.


  • One to three years of experience in group insurance, preferably in a customer service role, is an asset

  • Grade 12 and CEBS courses would be an asset

  • Strong communication skills to confidently explain information and talk with customers

  • Ability to stay composed and organized in a high call volume environment

  • Capable of building and maintaining customer relations by providing excellent customer service

  • Ability to deal with complex inquiries and solve concerns for our customers in a timely manner

  • Ability to multi-task; must be detail oriented with the focus on quality and accuracy

Johnston Group has been named as one of Canada’s Best Managed Companies every year since 2001. We offer a competitive salary, benefits and a great working atmosphere. For an opportunity to join our fast growing company and participate in its future, please send your résumé to:

Human Resources | Johnston Group Inc.

582 King Edward St. | Winnipeg MB R3H 0P1

Email: human.resources@johnstongroup.ca

We thank you for applying; however, only selected candidates will be contacted. Persons with disabilities who need accommodation in the application process may email a request to human.resources@johnstongroup.ca

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