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Johnston Group Inc. provides employee benefit solutions to more than 30,000 businesses and their employees.

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Job Title Bilingual Customer Service Representative
Division
Job Description

Do you want to join a company that cares for our employees as well as our community? We are currently looking for Bilingual Customer Service Representatives who are passionate about customer service to work alongside our experienced team and assist our customers.


The successful candidates will be responsible for responding to all incoming telephone inquiries from our customers regarding plan information, coverage, status, and eligibility for disability, dental and extended health care claims. Since this is the first point of contact for our customers, it is critical all calls are responded to with high levels of customer service and in the most professional manner possible. Only those candidates who have a true passion for delivering superior customer service should apply. This is a permanent, full-time position.


Qualifications:



  • Ability to communicate fluently in French (oral and written) is required

  • Minimum two years’ customer service experience (inbound contact centre, retail or restaurant)

  • Exceptional customer service and communication skills (verbal and written)

  • Strong active listening skills

  • Ability to multitask and navigate multiple computer programs at the same time while speaking on the phone

  • Ability to act with professionalism with customers in confrontational or sensitive situations

  • Demonstrated conflict resolution skills

  • Ability to deal with complex inquiries and independently make decisions to solve concerns for our customers

  • Strong time management and multi-tasking skills to maintain exceptional levels of service to our customers

  • Ability to stay composed and organized in a fast paced, high call volume environment

  • Previous experience with group benefit plan administration and claims is considered an asset


Persons with disabilities who need accommodation in the application process may email a request to human.resources@johnstongroup.ca.


We offer a competitive salary, benefits and a great working atmosphere. For an opportunity to join our fast growing company and participate in its future, please send your résumé to:


Human Resources | Johnston Group Inc.


1051 King Edward St. | Winnipeg MB R3H 0R4


Email: human.resources@johnstongroup.ca


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